Frequently Asked Questions
Everything you need to know about buying, booking and using your golf vouchers.
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General Questions
Birdiepass is an online platform for buying green fee vouchers for golf courses across Austria and Europe. You pick a course, pay online, and the voucher lands in your Apple Wallet or Google Wallet within seconds.
Choose a golf course, complete the purchase, and receive your digital voucher instantly. Present it at the club reception on the day you play - there is nothing to print.
We work with more than 100 partner courses in Austria, Italy, Germany and the Czech Republic. The full list is on the Greenfees page and is updated continuously.
All courses are listed on the Greenfees page, where you can filter by location, price, course type, difficulty and facilities.
No. You can check out as a guest. Creating an account only makes it easier to find your past vouchers and reorder.
Yes. You can buy from anywhere; the vouchers are redeemed at the partner course you selected.
Voucher Questions
Vouchers are valid for 12 months from the date of purchase unless stated otherwise on the course page.
Yes. Vouchers are transferable - simply forward the voucher to the person who will play.
Your voucher is stored in your digital wallet and in the confirmation email. If you cannot find either, contact our support with your order number.
Buying Questions
Open the course page, choose the number of players and add it to your cart. You can pay immediately or continue shopping.
Yes. Add as many courses and players to the cart as you need - everything is delivered in a single confirmation.
Booking Questions
No. The voucher covers the green fee; you still book your tee time directly with the club, subject to availability.
Yes, because the voucher is not tied to a specific date. You choose the day when you book your tee time with the club.
Payment Questions
Credit and debit cards, PayPal and instant bank transfer. All payments run over an SSL-encrypted connection.
Yes. We never store card details; payments are processed by a certified payment provider.
Golf Course Questions
Use the Location filter on the Greenfees page to narrow the list down to a country or region.
Our prices are negotiated with each partner club and are often lower than the on-site rate.
Account Questions
Use the "Lost your password?" link on the login page and follow the instructions in the email.
Log in and open My account → Orders.
Support Questions
Write to office@golf-direkt.com or call +43 732 600 800. We answer on working days between 9:00 and 17:00.
Call us right away - we will sort it out with the club while you are still at the reception.
